Definition – KPO is the outsourcing of information-related, knowledge-related, or judgment related business services. The type of services provided requires employees who have great communication and analytical skills. A KPO employee is a college educated and well-trained, possessing a high degree of computer skills and English proficiency.

Value – By outsourcing non-core business activities, organizations will save a great deal of money and time. Businesses can also increase their operational efficiencies because they can now focus on key growth areas of their industry instead of expending time and resources on basic research and development.

KPO versus BPO – A KPO performs the high-end activities of a Business Process Outsourcing (BPO). There are several key differences between the two. A KPO is about intellectual and analytical process completed by educated and trained employees. A BPO is about standardized routine process done by workers with minimal skills.

JBA International KPO – JBA is an international company with over 20 years in business. Some our key clients include; Zurich Financial Services, Accenture, Mercury Insurance, Farmers and William O’Neil. Over the past several years our clients have asked us to expand our service lines to help in their continuing need to improve quality and increase capacity at a lower cost.

Approach – Our firm offers a customized KPO solution for companies. The approach we use is very straight forward. We work with an organization to assess the potential business benefit, define and confirm the processes to be outsourced, and then develop a roadmap and timeline. This is all done on-site in a collaborative manner with our team of experts and your business team.

Potential Outcomes

• Based on the complexity of the functions to be outsourced we can mobilize, train team and demonstrate value within four to six months.
• In our experience, organizations can expect savings between 65 to 75 percent their current fully loaded costs.

Next Steps
To better understand if you are candidate for a KPO or understand what your competitors are doing, the next step would be to have a face to face discussion with the our executive team and appropriate decision makers in your organization.